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Desarrollo a medida de un sistema de gestión de llamadas comerciales CRM
Problema
RedCom necesitaba mayor rapidez en trasmiitir la información recogida de las teleoperadoras, visitas, llamadas, etc, hacia los comerciales desplazados en la calle. Y por otro lado los comerciales también necesitaban trasmiitir la información recogida del cliente hacia la empresa.
Solución
El proyecto ha sido diseñado para asignar las visitas de clientes a comerciales generadas por las llamadas de las teleoperadoras. Apartir de la base de datos de clientes una teleoperadora realiza una llamada y capta una visita comercial. Esta visita es asignada a un comercial concreto. El comercial recibe dicha visita y asigna el resultado de la misma.
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Abartia Team
